Frequently Asked Questions
Important: Record a continuous parcel-opening video. It is required for damage, defect, missing-item and incorrect-product claims.
How do I place an order?
Add items to your cart and check out with UPI, card or net banking. You can also message us on WhatsApp and we will place the order for you.
How long does delivery take?
Orders are processed within 3–5 business days after confirmation, and estimated delivery within India is 10–15 business days. Timelines are estimates, not guarantees.
Do you ship across India?
Yes, we ship across India with free shipping and tracked couriers.
Will the colour match the photos?
We photograph every product in natural light, but actual colours can vary slightly due to lighting and screen settings. Minor colour variation caused by photography, lighting or screen settings is not treated as a defect.
Can I return or exchange because I changed my mind or ordered the wrong size?
No. There is no return, exchange or cancellation for change of mind or personal dissatisfaction once an order is placed and confirmed. Please check the size guide before ordering.
What if my order arrives damaged or with the wrong item?
Raise the request within 48 hours of delivery through our WhatsApp number or support email, with the order details and a clear, continuous parcel-opening video.
Why is a parcel-opening video required?
It is the only reliable way to verify a damaged product or a wrong item. The video must show the sealed, unopened package and the full opening process, with the damaged or incorrect product clearly visible. Claims without a proper opening video cannot be accepted where the issue cannot otherwise be verified.
What do I get if my claim is approved?
If stock is available, an exchange may be offered instead of a refund. If replacement stock is unavailable, a refund is initiated within 2 working days of approval.
Who pays return shipping?
Return shipping must be arranged by the customer. Authorised returns must be shipped via India Post only, with tracking details shared with us. A flat courier fee of ₹100 will be reimbursed, except for wrong or damaged-item cases.
Still need help? Contact us.